Frequently Asked Questions (FAQs)


An explanation of benefits (commonly referred to as an EOB form) is a statement sent by a health insurance company to covered individuals explaining what medical treatments and/or services were paid for on their behalf. The EOB is commonly attached to a check or statement of electronic payment. This is NOT a BILL.

You should FIRST contact the number on the statement to clarify and ask your question. Should your question remain unanswered after your call, then we would be happy to assist you with questions regarding your bill.

A deductible is the amount you pay for covered health care services before your insurance plan starts to pay. With a $2,000 deductible, for example, you pay the first $2,000 of covered services yourself.

After you pay your deductible, you usually pay only a copayment or coinsurance for covered services. Your insurance company pays the rest.

  • Many plans pay for certain services, like a checkup or disease management programs, before you've met your deductible. Check your plan details.
  • Some plans have separate deductibles for certain services, like prescription drugs.
  • Family plans often have both an individual deductible, which applies to each person, and a family deductible, which applies to all family members.

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My Visit

We accept all major credits cards, cash and check. Online payment is available through our patient portal.

We require that you bring your insurance cards at every visit to double check and verify that your current coverage and plan is still the same in our systems.

Yes, we do require patients to leave a urine sample at every visit so we can thoroughly screen the urinary tract.

  • You can have you prescription refilled by either having the pharmacy contact us and request a refill or you could call us and request for the refill. We answer our refill request within 48 hours. Please call in your refills at least 1 week before you run out, 2 weeks if it comes from a mail order pharmacy, to give us adequate time to respond to your request.
  • Refill request received after 4:00pm will be processed the next day.
  • Refill request on Fridays after 4:00 pm will be processed on Monday.
  • Refills are granted for patients who has been seen within a period of 3 to 9 months depending on the type of medication. Your request might get denied if you have not been to our office for more than 9 months.

Our processing times and scheduling usually range from 3 to 5 business days depending on the type of test to be done. If we have not contacted you after 5 days, please feel free to contact us to verify the status.

  • Most insurances require a prior authorization to perform any type of imaging. Should your doctor recommend you have any imaging, please present the script at our checkout window so we could verify and obtain one should you need it.
  • Please do not schedule your appointment with the imaging place before we verify or obtain this prior authorization.
  • We do recommend that you schedule a follow up to interpret your results as only your physician can interpret clearly and explain to you what it means. Scheduling a visit ensures you have his full attention and he could answer any question you might want to ask. We do not recommend calling for result interpretation.
  • The fastest way to view your results is to view it online thru the patient portal. Contact us or ask our front desk staff on how you can gain access to our patient portal.

Unfortunately, during the initial part of the examination, we do not allow family members to be in the room with the doctor. After the exam is over, they are more than welcome to come in.

Most of our physician and staff are fluent in Spanish, Portuguese. Other languages we accommodate are Chinese, Korean, and Italian. During the initial part of the examination, we do not allow family members to be I the room unless otherwise warranted or requested.

Medical Records

Records can be obtain by signing a medical release at one of our locations or downloading it from the patient portal.

Yes. We charge a flat rate of $20.00 to reproduce your records. Records from the patient portal are free.

Please contact us if you wish to download your records and you don’t see them in the portal. We just implemented our patient portal and it may take a while for all your records to appear there.

We can mail your records on a case to case basis. You are responsible for the reproduction cost as well as the postage. For information security and confidentiality, we recommend you pick your records up at one of our locations.

For accuracy in reproducing your records, it can take from 5 to 10 business days or even longer (not to exceed 30 days) if you have a paper chart with us.

Unfortunately, the fastest we could reproduce this accurately is 2-3 business days. You will be charged a rush fee as well as the cost of reproduction.